About us
Support Solutions has been part of the housing support and social care sector for over 21 years and we have established an excellent reputation for the quality of our work and our detailed knowledge of the issues affecting Providers and Commissioners of housing support and social care services.
We are in particular demand for our Revenue and Tendering work: we have secured in excess of £40m of both housing and non-housing revenue for our clients and are in constant demand to assist with tendering for contracts and services. We are acknowledged national experts on the Personalisation Agenda upon which we write, publish, speak and train widely. We have an excellent reputation for the quality of the Training and Coaching work we do and our trainers are TAP qualified in learner engagement and training delivery skills.
We write and publish an electronic Briefing which is widely read and respected within the sector. You can read the latest edition by clicking here or simply go to our "Briefing" page on this site. It demonstrates our strategic understanding and grasp of housing support and social care issues. We provide our clients with a premium quality service whilst remaining within the financial grasp of smaller clients. We seek to influence the social policy agenda at national level and run Conferences and other events to help the sector respond successfully to challenging times.
Support Solutions has developed alliances with organisations such as Gorrara Haden, a specialist housing management law firm which works with the sector, and The Training Foundation which has an unrivalled reputation for innovation in learning and development.
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Director |
| Michael has nearly 30 years experience in housing support and social care. He currently specialises in the Personalisation Agenda, revenue, the changing economy of "Supporting People" and housing support and social care in general. He has recently researched and published articles on the Comprehensive Spending Review and other strategic issues. He still retains an involvement in consultancy and especially in training. He holds the Advanced Certificate in Executive Coaching. He is also a TAP (Trainer Assessment Programme) certified trainer and a ThinkBuzan Licenced Instructor. His role is increasingly associated with the development of Support Solutions as a business, the objective of contributing rigorous research and thinking to the housing support & social care sector, and the growth and development of Support Solutions' electronic media such as The Briefing and The Forum. Michael is also a Family Carer. |
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| michael@supportsolutions.co.uk |
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Company Secretary |
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Marcia has over 20 years experience of supported housing and care. She began her career as a learning disabilities support worker (adults) and became a registered care manager within the meaning of the (then) Registered Homes Act 1984 (since superceded by the Care Standards Act). Subsequently, Marcia worked as a local authority Social Worker responsible for out-of-borough learning disabilities placements.Marcia ensures that the company is compliant with the necessary legislative and regulatory standards. She is the mother of a young son with learning and physical disabilities. |
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Senior Revenue Consultant |
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Danny has successfully assisted numerous organisations in significantly increasing their proper housing and support revenue entitlements. This includes constructing claims, undertaking appeals, rent setting, review and reallocation. Danny has been very successful in optimising organisations' finances and improving the quality, cost effectiveness and efficiency of their Housing Benefits revenue management. Danny is increasingly recognised as a national authority on Housing Benefits Regulations and has appeared for clients at numerous Tribunals and Social Security Commissioner's hearings. He began work with Support Solutions in 2004. |
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| danny@supportsolutions.co.uk |
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Principal Consultant |
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John has huge experience of senior level work within the housing care and support sector. Prior to embarking on a career in consultancy he was the Supporting People Manager for Birmingham. Prior to that he was Supporting People Manager for Coventry City Council. John specialises in tendering and procurement, strategy development, project implementation, partnership and consortium arrangements, communications processes, contract negotiation and contract compliance issues. John is an effective and knowledgeable trainer. John began work with Support Solutions in 2006 |
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| john@supportsolutions.co.uk |
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Revenue Consultant |
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Kris has worked as a consultant since 2001. He has particular expertise in Housing Benefits Regulations and the optimisation of revenue streams in general. He provides a significant element of the "back office" work associated with Housing Benefits optimisation. Kris has strong IT and technical skills which are geared to the needs of our sector. |
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| kris@supportsolutions.co.uk |
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Consultant and Trainer |
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Yvonne has over 25 years experience in the housing and housing support sector and has a sound background in both operational and strategic management. Before working for Support Solutions Yvonne was an independent consultant specialising in interim management, strategy development, training, service development and reconfiguration; and project work in the housing and housing support sectors.
Yvonne has over six years experience as a Supporting People Manager in Cheshire and the Isle of Wight, and several years managing local authority housing and homelessness services.
Yvonne is an experienced "Investors In Excellence" assessor and has designed and delivered training on continuous improvement tools and techniques. More recently, Yvonne has been working with a number of providers in the role of "critical friend" in terms of commissioning and tendering.
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| Yvonne@supportsolutions.co.uk |
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Consultant and Trainer |
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Stuart has an extensive range of skills and knowledge gained through working in the Supported Housing sector for over 30 years. With a varied career and a range of roles in both the voluntary and statutory sector, Stuart has developed a focus on performance, service improvement and effective change management.
Prior to becoming a consultant, Stuart was Head Of Supported Housing for a number of large Registered Social Landlords in the South East of England, specialised in developing and managing services for older people and has overseen the successful launch of a range of innovative services that respond to the diverse needs and aspirations of the customer. Over the past 12 months, Stuart has helped a number of organisations respond positively to the financial challenges faced by support providers both in terms of alternative service models and the remodelling of existing housing stock. |
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| Stuart@supportsolutions.co.uk |
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Social Media Manager |
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Emily began work with Support Solutions in May 2009. Emily is responsible managing and developing Support Solutions' social media presence. She is also a TAP (Trainer Assessment Programme) certified trainer & coach and is now moving her professional focus onto the delivery of training events. Emily is a ThinkBuzan Licenced Instructor. |
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| emily@supportsolutions.co.uk |
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Research and Development Officer |
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Ayesha joined Support Solutions as a Researcher in 2008. She has over five years experience in the housing support & social care sector. She is responsible for the research and design work required for the Briefing (our electronic magazine that is published every two months) and Website. Ayesha is also a TAP (Trainer Assessment Programme) certified trainer. |
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| ayesha@supportsolutions.co.uk |
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Office and Events Co-ordinator |
| Shervorne started with Support Solutions in September 2011, and is the Office and Events Coordinator. Shervorne has a degree in Events Management and organises all of the training events and the Annual National Conference for Support Solutions. Shervorne is also responsible for handling all of the administrative duties. | |
| shervorne@supportsolutions.co.uk |
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Finance Manager |
| Geoff spent 20 years in practice roles before moving into commercial roles where he has previously been contracting for sales and service organisations. He brings 33 years experience to Support Solutions in both financial and office systems. He is responsible for managing the finances of the company and dealing with an anual turnover in excess of £1,8m. | |
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Locum Content Manager |
| Tasnim joined Support Solutions in 2012 and is responsible for the research and design work required for our various Websites. She has had experience working directly with individuals facing problems with housing and housing support. She has dealt with individuals facing financial difficulty and has had a hand in teaching colleagues to communicate effectively, being empathetic and negotiate successfully in somewhat difficult situations. She will also be involved in research related to Tendering | |
| Tasnim@supportsolutions.co.uk |
Fairgate House
205 Kings Road
Birmingham
B11 2AA
T: 0121 707 7766/8881
F: 0121 707 4449
E: info@supportsolutions.co.uk
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