Complaints rise about Northern Ireland health and social care

  • Complaints have increased by 46% in the last year about poor administration in health and social care. Hospital Corridor

    An annual report by the Northern Ireland ombudsman, Dr Tom Frawley has said that the complaints about health and social care were "increasingly profound", reports the BBC.

    The report found that most of the complaints received by the ombudsman regarding health and social care involved "serious adverse clinical incidents", or the "death of a loved one".

    Dr Frawley said: "The health and social care sector is being increasingly challenged to demonstrate openness and transparency in the way it investigates complaints and thus maintain the trust and confidence of patients and their families. It is essential, therefore, that it meets the challenge of delivering rigorous and professional standards of complaint handling and for clear explanations to be provided to the complainant as early in the process as possible. As the reform of local government proceeds and the new super councils begin the transition to take greater powers and responsibilities, the notable increase in dissatisfaction from citizens merits particular attention from those charged with delivering public services locally."

    What do you think of this? Tweet us your comments @suppsolutions

    Image source: http://www.freeimages.com/photo/1057587

Related articles

  • Read More

    Adults with vulnerabilities in custody are not receiving appropriate support

    A report commissioned by the Home Office has said that lack of awareness and a shortage of trained volunteers means police often go ahead without on present, reports the BBC.Home Secretary Theresa...

  • Read More

    Chief inspector warns cuts are affecting adult social care

    Andrea Sutcliffe has said that many carers ended up being "the sort of care worker you wouldn't want them to be", reports the BBC.Adult social care budgets have been cut by £4.6bn since 2010 - a 31%...

  • Read More

    Social care services for adults struggling due to budget cuts

    There is a £1.1.bn shortfall to councils in England warns the Association of Directors of Adult Social Services, and freezing care provider fees to save money is no longer sustainable, reports the...

  • Read More

    People with vulnerabilities left at risk by policy makers

    ‘Solutions from the Frontline’, published by a coalition of charities looks into the ideas and experiences of service users. It investigates how the new government along with national and local...

  • Read More

    Social landlords in Wales hope to save the NHS £1.7m

    The savings will come from housing 33 patients under the care of the Aneurin Bevan University health board, through a project called ‘In One Place.' This project places patients who have a mental...

  • Read More

    New supported housing service for people needing care after hospital

    The service will provide supported accommodation for people who no longer need specialist medical care, but who are no longer able to return home due to changes in their home care needs. It is hoped...

  • Read More

    Proposal for an extension on the integration of health and social care in Staffordshire

    Staffordshire County Council wishes to agree on a new deal which will help to improve integration between health and social care for its residents, reports ITV.The deal, if agreed, will extend the...

  • Read More

    Older people and people with disabilities finding it hard to get state funded care

    Social services leaders are warning that many people with disabilities or older people with care needs are facing the challenge of having to pay for their own support at the end of the next...

  • Read More

    The number of people using food banks has risen by 1,468%

    Latest figures by the Trussell Trust show that 913,138 adults and children have received three day's emergency food and support from its food banks over 103/14 which is an increase of 346,992 since...

  • Read More

    Support for patients with vulnerabilities with eased pressure on hospitals

    Teams of social workers and NHS staff will soon become available seven days a week under new care plans, reports the BBC.Ministers are predicting that pressures will ease on hospitals from April once...

Responding to the DWP Consultation:  Housing Benefit Reform - Supported Housing "It was well-run, in a good location, and very useful.  I've only one suggestion; as the session went on it would perhaps have been useful for bullet points of general agreement about what should be in the sector response to be displayed and added to as the session went on, maybe on a flip chart. Regarding your response paper, I particularly like the answer you give to question 9.  In fact the general: "if it ain't broke don't fix it" response could be pushed harder." M.P. - Adref Ltd

 

Briefing Signup

 
Quick Contact

Quick contact

Close

Contact us

T 0333 332 1991 (Local rate)

E info@supportsolutions.co.uk