Call for review of benefits delivery
- 23 Jul
The Work and Pensions Committee is calling for evidence on the accuracy and timeliness of benefit delivery.
The inquiry will look at the problems that could occur when benefits are underpaid or delayed, reports 24dash.
The Committee invites written evidence on:
- the extent to which the DWP delivers benefit and universal credit payments correctly and promptly
- the impact of errors and delays and how such effects are mitigated; and
- how the department’s performance in this area might be monitored and improved.
Frank Field MP, chair of the committee, said: “My own hunger inquiry found that the department could straight away cut by a third the numbers of people having to rely on food banks, if it could ensure all legitimate benefit claims were paid promptly and correctly. It has made some progress in speeding up the delivery of new claims, but the five or six week wait for a first payment under universal credit could turn out to be a nightmare for some claimants. Even under the existing system there are too many mind-blowing instances in which people on their uppers are left with little or even no money for weeks on end. We will seek, therefore, to come up with a package of reforms which helps the department build on its early progress towards a more effective system.”
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Revenue Optimisation "Coventry Mind has recently worked through a programme of Housing Benefit optimisation with Support Solutions and in particular their specialist Danny Key. Throughout the whole process Danny demonstrated that he has excellent knowledge of the subject and was able to put forward a convincing case for the increase in funding to the Housing Benefit team. Coventry Mind has already and will continue to recommend Support Solutions and in particular this service to other organisations." Steven Hill - Director of Central Services