The DWP to bring in additional providers due reports of 'poor quality' of Atos assessors

  • Reports by Atos Healthcare assessors are 'unacceptably poor'

    The Department for Work and Pensions is to bring in additional providers to manage the work capability assessment (WCA) for disabled benefits claimants.

                                              Image: MarketingWeek
    This comes after a government review admitted that reports by Atos Healthcare assessors were of ‘unacceptably poor quality'.

    Following on from this criticism Atos has received over the past months, the announcement made by Mark Hoban, the employment minister, means the additional providers will be brought in on a regional basis from summer 2014. Hoban said the extra firms will help provide extra capacity to help shorten waiting times.

    An article from The Guardian reports the following from Hoban:

    I am committed to ensuring the work capability assessment process is as fair and accurate as possible, with the right checks and balances to ensure the right decision is reached. Where our audits identify any drop in quality, we act decisively to ensure providers meet our exacting quality standards.

    Since 2010 we have made considerable improvements to the system we inherited from the previous government. However, it's vital we continue to improve the service to claimants, which is why we are introducing new providers to increase capacity.

    The full report on Atos and the additional providers is available via The Guardian.

     

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