PIP assessments to be more empathetic
- 22 Apr
Capita have been given the contract for assessing disabled people in England for Personal Independence Payment (PIP) instead of Atos.
They are thought to give a more professional, empathetic and dignified service, and is said to be a 'stark difference' in their approach.
They are the company that runs the Work Capacity Assessment (WCA) for employment and support allowance and has been awarded the contract for PIP assessments for Scotland, the north and the South of England.
There has been a lot of upset caused by the changes, in particular with the contract being given to IT firm Atos, who have at one stage had a successful appeals rate of 40%. Richard Hawkes, chief executive of disability charity, Scope, has described the PIP assessments as "deeply flawed".
Capita is the company that have been given the contract for Central England, Wales and Ireland PIP assessments, and they believe that they will have much more emathetic approach to the assessments.
They have consultated with disabled groups, and decided to carry out 60% of the assessments in people's homes and the remainder in an assessment centre, and to give claimants a choice about where they are seen. They have also said they will try to ensure that each PIP applicant is seen by an assessor expert in their disability.
Out of six-person senior management team, three are disabled themselves as well as the chief executive of Captia PIP. They believe this will help give them a better understanding in the impact of the assessments.
Capita have a commitment for 40% of it's assessment team to be disabled themselves as they believe if more disabled people are involved in the process, it will make it more knowledgable and aware of the problems. Applicants will also be met for their assessments by "meeters and greeters" to ensure they are not anxious about their assessment.
The Disability Benefits Consortium have reviewed the companies, and found that Capita, compared with Atos, are consistently more understanding of disabled people's needs.
Stephen Duckworth, chief executive of Capita PIP, said:
There is an awful lot of learning to be taken, from the Harrington review [into the WCA] and the anxieties and concerns that disabled people's organisations have expressed.
We've got to develop an empathetic, professional and dignified service, to meet individual needs.
He accepts that the government's restrictions on who is now to qualify will still mean that people who would previously have being assessed as needing PIP now will not, but his intentions of the assessments are not to save money:
All the targets we've got are around quality, customer experience and timeliness. We are not targeted at all on bringing benefit payments down.
Image source: http://www.morguefile.com/archive/display/71078
- 28 Aug
Figures find thousands of benefit claimants died after found fit for work
Over 80 people a month have died shortly after being declared “fit to work” prompting campaigners to call for an overhaul of the government’s welfare system, reports the Guardian.Figures from...
- 24 Aug
Disability campaigners concerned over benefit shakeups
The Work and Pensions Secretary Iain Duncan Smith is set to announce new reforms to sickness benefits in the hope to get more people into work, reports the Guardian.It is expected the Mr Duncan Smith...
- 07 Aug
Single parents are being hit by benefit cuts
Government statistics detailing who has been affected by the policy have found that in May 2015 49% were single parents with children under the age of five, reports the Guardian.It is being said that...
- 30 Jul
Government to review helping benefit claimants back into work
Led by Professor Dame Carol Black, the inquiry will consider the case for linking people who are entitled to benefits with accepting appropriate treatment or support, reports 24dash.The review's...
- 23 Jul
Call for review of benefits delivery
The inquiry will look at the problems that could occur when benefits are underpaid or delayed, reports 24dash. The Committee invites written evidence on: Frank Field MP, chair of the committee,...
- 15 May
11,400 tenants could be affected by new benefits cut
Inside Housing have analysed data from the government's Stat-Xplore website and has found that 11,449 social housing tenants are set to be affected by the governments plans to remove housing benefit...
- 24 Mar
Deaths due to benefit sanctions should have independent investigations
A report into benefit sanctions by the Work and Pensions Committee has said that suicides linked to sanctions should be scrutinised in a similar manner to deaths in police custody, reports Inside...
- 11 Mar
Charity finds benefit sanctions regime to be flawed
A report conducted for Crisis by the Centre for Regional Economic and Social Research at Sheffield Hallam University found that benefit claimants were subject to a ‘postcode lottery' on whether or...
- 30 Oct
Cuts to employment and support allowance benefits
With these cuts it could see new claimants being given just 50p more per week than people who are on job seekers allowance, reports the BBC. The Department for Work and Pensions have said the ESA...
- 10 Oct
Proposed benefit rule labelled ‘worse than poor law'
The Social Security Advisory Committee is currently cons ulting on the proposals which George Osborne first announced in June 2013, reports Inside Housing.The seven day wait would occur on top of the...
What are the Future Funding Arrangements for Supported and Sheltered Housing? "Information on Exempt Accommodation & DWP Review was very informative, but also commend your approach in delivering workshops/conferences in a proactive way, and use of email and your website as a public resource" P.C. - The Hyde Group