PARENTS AND CHILDCARE PROVIDERS ARE FINDING IT DIFFICULT TO ACCESS SERVICES ON THE "CHILDCARE CHOICES" WEBSITE

  • Issues have been raised with the government about "Childcare Choices", a website parents in England have to use to apply for help with childcare, BBC reports.

    Many parents have reported problems while using the Childcare Choices website in May and struggled to register on it. However, HMRC apologised for the inconvenience, saying it had improved the website.

    Two government-funded childcare schemes are to be accessed on the website, namely:

    • the tax-free childcare scheme
    • the offer of 30 hours' free childcare for all the three and four-year-olds

    According to an HMRC spokesman:

    "We know that some parents and childcare providers have experienced difficulties accessing the service, and we are sorry about the inconvenience.

    "... We continue to make updates to improve the customer experience and ensure everyone can easily access their account."

    Purnima Tanuku, chief executive of National Day Nurseries Association:

    "With the rollout of the government's 30 hour funded childcare places from 1 September, some parents are getting worried that they won't even be able to access their places in times in time because they are being let down by the IT system.

    "HMRC must ensure they resolve problems with the website as a matter of urgency and reassure parents and providers."

    What do you think?

    Please tweet comments @suppsolutions.

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