Community Mental Health Services - 15,000 people give their opinion

  • Participants in the latest survey of community mental health services said they are treated with dignity and respect by the health or social care worker they had seen most recently.

    However, some would have liked more support in getting help with aspects of day-to-day living.

    More than 15,000 people responded to the survey by CQC about their experiences of community mental health services. People shared their experiences of services such as outpatient clinics, local teams providing crisis home treatment and more.

    The majority of participants said that they:

    • were treated with respect and dignity and were listened to carefully.
    • had their views taken into account and had enough time to discuss their condition and treatment.
    • had trust and confidence in the health or social care worker they had seen most recently.
    • had the out-of-hours contact number of someone from their local NHS mental health service.
    • could ‘always' contact their care co-ordinator/lead professional if they had a problem and that their care co-ordinator/lead professional organised their care ‘very well'.

    However, the results also showed that people needed to be more involved in some aspects of their care.

    • Over a quarter of those prescribed new medication in the last 12 months said that they were not told about possible side-effects, and over a tenth said that they were not given information about it in a way that was easy to understand.
    • Around a third of those not on CPA said they did not know who their care co-ordinator/lead professional was.
    • Some respondents said that they had not had a care review in the last 12 months.

    A considerable proportion of respondents also would have liked more support from a member of staff with some aspects of day-to-day living including:

    • physical health needs.
    • caring responsibilities.
    • finding or keeping work.
    • finding or keeping their accommodation.
    • financial advice or benefits.

    To see the full results visit http://www.cqc.org.uk/public/reports-surveys-and-reviews/surveys/community-mental-health-survey-2012

     

     

Related articles

  • Read More

    People in Bedfordshire can find mental health support through an audio guide

    The guides have been written by clinical psychologists and are available to download in print or listen to as an audio file, reports Bedfordshire News.Dr Judy Baxter, Clinical Director with BCCG and...

  • Read More

    Police officers in Dorset to receive mental health training

    The partnership with the University comes as part of the county’s Mental Health Street Triage Project. It is hoped to equip officers with improved knowledge and skills to assess members of the...

  • Read More

    People in Peterborough can refer themselves for mental health services

    Through a drive to offer support to more people and ease pressure on doctors, people living in Peterborough can self-refer themselves to mental health services, reports Peterborough Today.Dr Adrian...

  • Read More

    The first mental health centre for men

    The site has been set up by Alex Eaton, whose dad took his own life and has suffered with mental health problems himself, in Burton upon Trent, reports BBC Newsbeat.Mr Eaton said: "We are the only...

  • Read More

    NHS trust told no mental health beds available

    Dr Bohdan Solomka has said that on Sunday a lack of beds were applied across the NHS and among private providers, reports the BBC. The director of the Norfolk and Suffolk NHS Foundation Trusts...

  • Read More

    Over 16,000 mental health referrals for young people have been rejected

    Between July last year and June this year, data from the NHS has found that Child and Adolescent Mental Health Services rejected 5,396 referrals, reports STV News.Over the last three years 16,565...

  • Read More

    New mental health centre to open in Ardwick

    Plans to build a new £6m treatment and recovery centre in Manchester have been revealed. It will be built in Ardwick and be run by Alternative Futures Group, reports the Manchester Evening...

  • Read More

    Research finds more chance of re-offending if mental health issues are present

    Research has found that ex-prisoners with mental health problems and drug and alcohol misuse are more likely to commit violent offences after release than other former prisoners, reports the...

  • Read More

    Drop in the number of people with mental health issues held in cells

    Recent figures have found that the Crisis Care Concordat has seen over 10,000 people receive care from mental health nurses with the support from police officers, reports the Burton Mail.Figures have...

  • Read More

    Mental health social work scheme accepting applications

    100 places are now available for applicants who have a 2:1 or above undergraduate degree and can demonstrate attributes such as resilience and empathy, reports Community Care.The Think Ahead...

Briefing Signup