Health service ombudsman says older people are suffering in silence in NHS care
- 08 Apr
Dame Julie Mellor believes that over 65s fear a backlash if they don't raise issues with their healthcare providers or do not like making a fuss.
Dame Mellor thinks that older people may be "suffering in silence" under NHS care due to their reluctance to complain about any poor care they receive. She believes that they are either in fear of a backlash if issues are raised, or don't like making a fuss. This results in watchdogs only seeing the tip of the iceberg in serious failings, reports the Guardian.
Due to this Dame Mellor is calling for a "cultural shift in the way" that complaints are handled in the health and social care system.
Dame Mellor has said: "Older people are some of the most frequent users of the NHS but they are less likely to complain about treatment and care when standards slip to unacceptable levels. Our research shows that a quarter of older people don't know where to go to complain about the NHS, despite using the service more often than people under 65. Complaints are a gift to the NHS because that is how improvements are achieved. Older people should be encouraged to complain and taken seriously when they do. Almost 80% of all the investigations we carry out are about NHS services. Even though nearly half of NHS care and services are given to older people, only a third of the health complaints we investigate are about the care of older people. Of the cases we do see, there are common themes running through complaints about the care of older people," the ombudsman said. "Misdiagnosis, staff attitudes, poor communication with patients and families, substandard nutrition, and patients not being treated with dignity, just to name a few."
What do you think of this? Tweet us your comments @suppsolutions
Image source: http://www.morguefile.com/archive/display/103653
- 01 Sep
Older people need more male carers
Professor Martin Green has said that the government needs to do more to recruit males into front-line adult social care roles, reports the BBC.Prof Green has said that with the increasing number of...
- 25 Aug
Survey finds older people have better quality of life in retirement villages than care homes
Chief executive of Audley Retirement, Nick Sanderson, has said that demand for his form of extra-care housing was so strong he could not build homes fast enough, reports the Guardian.He said: “I...
- 12 Aug
Older people’s Commissioner disappointed by Welsh Government
Sarah Rochira, Wale’s Commissioner for older people has said she is “extremely disappointed” at the response from the Welsh Government to its call for action to protect residents in care homes,...
- 31 Jul
Charity warns of loneliness in older people
The Campaign to End Loneliness charity want a “range of support” for older people to help them fight loneliness, reports the BBC. The charity says that transport and technology are essential to...
- 27 Jul
New housing for older people promised
Members of Kensington and Chelsea’s cabinet have decided to create 150 new homes for older people on the site of a care home that closed down in 2014 due to Legionella, reports Get West...
- 22 Jul
New drug provides hope for older people with Parkinsons
Scientists have found that people taking glitazone pills were less likely to develop Parkinson’s than people taking other diabetes drugs. However, they have cautioned that the drugs could have...
- 15 Jul
Lack in dignity when caring for older people in hospital
In a poll from 2012 it has been found that poor care is most likely to be experienced by people over the age of 80, reports the BBC. Over a third of patients who need help at mealtimes did not...
- 09 Jul
New housing development for older people in Sunderland
A 16.3m housing and care scheme has been opened by the Leader of Sunderland Council, reports Sunderland Echo.The accommodation provides 158 two-bedroom apartments for older people and 17 one bed...
- 07 Jul
Social care cuts leaving older people stranded
Age UK is calling on Chancellor George Osborne to put an end to cuts to social care funding due to the increasing rate the older population is growing, reports the Yorkshire Post. Age UK has...
- 01 Jul
Charity wants priority for older people in housing
Erosh represents organisation providing housing and support to 120,000 older people and has written to new government ministers in opposition, reports Inside Housing.The letter calls on ministers to...
Exempt Accommodation, Welfare Reform and Vulnerable Tenants Everything was extremely useful. I like to hear about the updated case law and how things are changing. Also like to hear other delegates examples and the responses to their difficulties. Support solutions are excellent. K.B- Jephson Housing Association