This policy covers how Support Solutions UK treats personal information that Support Solutions UK collects and receives, including information related to your past use of Support Solutions products and services. Personal information is information about you that is personally identifiable like your name, address, email address, or phone number, and that is not otherwise publicly available.
Information Collection and Use
Support Solutions UK collects personal information when you register with Support Solutions UK, when you use Support Solutions UK's products or services, when you visit Support Solutions UK's premises.
Support Solutions UK's uses information for the following general purposes: to customise the marketing and content you see, fulfill your requests for products and services, improve our services, contact you, conduct research, and provide anonymous reporting for internal and external clients.
Information Sharing and Disclosure
Support Solutions UK does not rent, sell or share personal information about you with other people or nonaffiliated companies except to provide products or services you've requested, when we have your permission, or under the following circumstances:
- We may provide the information to trusted partners who work on behalf of or with Support Solutions UK under confidentiality agreements, specifically Housing Proactive/Alertacall Ltd. These companies may use your personal information to help Support Solutions UK communicate with you about offers from Support Solutions UK and our partners. However, these companies do not have any independent right to share this information.
- We respond to subpoenas, court orders, or legal process, or to establish or exercise our legal rights or defend against legal claims.
Support Solutions UK works with vendors, partners, advertisers, and other service providers in different industries and categories of business.
Your Ability to Edit and Delete Your Account Information and Preferences
You can request to be removed from the Support Solutions UK database at any time by emailing firstname.lastname@example.org from the email address which we hold on our database.
We reserve the right to send you certain communications relating to the Support Solutions UK service, such as announcements about learning events and conferences, administrative messages and the Support Solutions UK Briefing, that are considered part of your Support Solutions UK account.
Confidentiality and Security
We limit access to personal information about you to employees who we believe reasonably need to come into contact with that information to provide products or services to you or in order to do their jobs.
We have physical, electronic, and procedural safeguards that comply with government legistation and regulations to protect personal information about you.
Support Solutions UK may update this policy. We will notify you about significant changes in the way we treat personal information by sending a notice to the primary email address specified in your Support Solutions UK account or by placing a prominent notice on our site.
Questions and Suggestions
If you have questions or suggestions then please, contact us
Revenue Optimisation "Coventry Mind has recently worked through a programme of Housing Benefit optimisation with Support Solutions and in particular their specialist Danny Key. Throughout the whole process Danny demonstrated that he has excellent knowledge of the subject and was able to put forward a convincing case for the increase in funding to the Housing Benefit team. Coventry Mind has already and will continue to recommend Support Solutions and in particular this service to other organisations." Steven Hill - Director of Central Services