Strategic advice & funding for housing, care & support providers

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Support Solutions UK

27b Harmire Enterprise Park, Barnard Castle, DL12 8BN

Tel: 01325 487080 – Mob: 07968 142394

Contact us now to discuss your requirements

    Support Solutions UK

    27b Harmire Enterprise Park, Barnard Castle, DL12 8BN

    Tel: 01325 487080 – Mob: 07968 142394

    Privacy Policy

    Support Solutions UK takes your privacy seriously. Please read the following to learn more about our privacy policy.

    What This Privacy Policy Covers

    This policy covers how Support Solutions UK treats personal information that Support Solutions UK collects and receives, including information related to your past use of Support Solutions products and services. Personal information is information about you that is personally identifiable like your name, address, email address, or phone number, and that is not otherwise publicly available.

    Information Collection and Use

    General

    Support Solutions UK collects personal information when you register with Support Solutions UK, when you use Support Solutions UK's products or services, when you visit Support Solutions UK's premises.

    Support Solutions UK's uses information for the following general purposes: to customise the marketing and content you see, fulfill your requests for products and services, improve our services, contact you, conduct research, and provide anonymous reporting for internal and external clients.

    Information Sharing and Disclosure

    Support Solutions UK does not rent, sell or share personal information about you with other people or nonaffiliated companies except to provide products or services you've requested, when we have your permission, or under the following circumstances:

      • We may provide the information to trusted partners who work on behalf of or with Support Solutions UK under confidentiality agreements, specifically Housing Proactive/Alertacall Ltd. These companies may use your personal information to help Support Solutions UK communicate with you about offers from Support Solutions UK and our partners. However, these companies do not have any independent right to share this information.

      • We respond to subpoenas, court orders, or legal process, or to establish or exercise our legal rights or defend against legal claims.

      • We believe it is necessary to share information in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of Support Solutions UK's terms of use, or as otherwise required by law.

    • We transfer information about you if Support Solutions UK is acquired by or merged with another company. In this event, Support Solutions UK will notify you before information about you is transferred and becomes subject to a different privacy policy.

    Support Solutions UK works with vendors, partners, advertisers, and other service providers in different industries and categories of business.

    Your Ability to Edit and Delete Your Account Information and Preferences

    General

    You can request to be removed from the Support Solutions UK database at any time by emailing briefing@supportsolutions.co.uk from the email address which we hold on our database.

    We reserve the right to send you certain communications relating to the Support Solutions UK service, such as announcements about learning events and conferences, administrative messages and the Support Solutions UK Briefing, that are considered part of your Support Solutions UK account.

    Confidentiality and Security

    We limit access to personal information about you to employees who we believe reasonably need to come into contact with that information to provide products or services to you or in order to do their jobs.

    We have physical, electronic, and procedural safeguards that comply with government legistation and regulations to protect personal information about you.

    Changes to this Privacy Policy

    Support Solutions UK may update this policy. We will notify you about significant changes in the way we treat personal information by sending a notice to the primary email address specified in your Support Solutions UK account or by placing a prominent notice on our site.

    Questions and Suggestions

    If you have questions or suggestions then please, contact us

    Latest Briefing

    Customer endorsement

    Social Rent –7% restriction on rent increases for social housing tenancies in 2023

     

    Here at Support Solutions UK, we like to keep our followers and clients up to date with latest industry news.  Our December briefing takes a look at Social Rent and the Regulator's recent decision to apply a 7% restriction on rent increases for social housing tenancies in 2023. Importantly supported housing is exempt from the 7% rent increase and can still apply CPI + 1%, which is 11.1% in total.

     

    What is Social Rent and how does it work?

    Around four million families live in the social rented sector. This is almost one-fifth of households in England. Social housing is provided by either housing associations (not-for-profit organisations that own, let, and manage rented housing) or the local council.

    As a social tenant, you rent your home from the housing association or council, who act as the landlord. Social housing aims to be more affordable than private renting and provide a more secure, long-term tenancy.

    Social homes are the only type of housing where rents are linked to local incomes, making these the most affordable homes in most areas across the country.

    Rents for social homes are significantly lower than private rents. Rent increases are also limited by the government, which means homes should stay affordable long-term so people aren’t priced out of their communities by rising rents.

    Social housing should be there for anyone who needs it. At present, the law states who is entitled to social housing and should get preference on the waiting list. But councils have lots of flexibility on who qualifies locally and social landlords can refuse to let to people if they so choose.

    People in social housing usually have secure tenancies, giving them greater protection from eviction and enhanced rights compared to those renting privately. They provide the foundation people need to get on in life, meaning families can put down roots, plan for the future and make their house a home.

     

    How is Social Rent set? 

    In 2019, the government set a rent policy for social housing that would permit rents to increase by up to CPI plus 1 percentage point (‘CPI+1%’) per annum, and made clear its intention to leave this policy in place until 2025. We are however living through exceptional times and when the current rent policy was set in 2019, inflation was forecast to be around 2% in 2022 and 2023.

    In July 2022, CPI was 10.1%. If CPI remained at or above this level in September, this would permit social housing rent increases from 1 April 2023 to 31 March 2024 of 11.1% or more. This is much higher than expected rate of inflation and is already placing considerable pressure on many households, including those living in social housing.

    Registered Providers of social housing (‘Registered Providers’) were obviously concerned about these pressures on their residents and came together on how the sector should respond.

    In the face of these exceptional challenges, the government thought that there was a strong case for making a temporary amendment to the CPI+1% policy for 2023/24 in order to provide a backstop of protection for social housing tenants from significant nominal-terms rent increases.

    The government decided to consult on a new Direction from the Secretary of State to the Regulator of Social Housing (‘the Regulator’) on social housing rents. This Direction would operate alongside the Direction on the Rent Standard 2019 issued on 26 February 2019 (‘the 2019 Direction’).

    The intention of this new Direction would require the Regulator to amend its Rent Standard so that the current CPI+1% limit on annual rent increases would be subject to a ceiling from 1 April 2023 to 31 March 2024. Registered Provider is allowed to implement. Registered Providers would be permitted to increase rents by 5% or CPI+1%, whichever is the lower. However, within this consultation, we are seeking views on 3%, 5% and 7% as ceiling options, and we are also

    7% Social Rent Cap 2023/24

    The Department for Levelling Up, Housing and Communities (DLUHC) had floated that social rent increases could be capped as low as 3%, however, setting the rent cap at 7% will come as a huge relief to registered providers and prevents a potentially apocalyptic scenario for some.

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