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Coaching

The Industrial Society says: "Coaching is the art of facilitating the performance, learning and development of another." According to the Psychologist Alice Miller, coaches are "enlightened witnesses" to the peaks and perils of leadership.

In times of economic stringency it might seem that coaching is a luxury; however, many organisations within the housing support and social care sector understand that, in these times of economic uncertainty and fundamental social policy change, an investment in management and leadership is ever more important. Several studies have been conducted to ascertain the return on investment (ROI) of coaching and all have proven the worth of executive coaching. A Fortune Magazine survey found a 600% ROI on Executive Coaching whilst Merrill Anderson calculated a staggering 788%.

Coaching is about engaging with an individual or team to facilitate them to progress in the direction of their choosing. Improving effectiveness in terms of leadership, decision-making, team building, relationships, creativity, stress, time management, meetings or in confronting sensitive issues. The core of coaching is building rapport, asking powerful questions and setting goals.

The Harvard Business Review (Jan 2009) reviewed the field of executive coaching and found that the top 3 reasons for engaging an executive coach were:

1. To develop high potentials or facilitate a transition
2. To act as a sounding board
3. To address dysfunctional behaviour with an individual or a team

We work with both individuals and teams and we use a variety of methods and approaches depending on what you need. We agree outcomes and goals with our coaching clients and we are absolutely committed to supporting people with empathy and confidentiality. Some examples where coaching has been effective within the housing support and social care sector include working with a senior management team to improve focus and performance in relation to tendering for new and existing services; working with service delivery staff to improve engagement levels so that the organisation can work effectively within the Personalisation Agenda and helping to manage organisational change as a consequence of  a TUPE transfer.

We help individuals and teams to achieve their full potential and teams to achieve more than the sum of their individual parts. Through coaching we:

• Motivate teams and individuals and maximise performance and motivation
• Enable you to communicate with authority and confidence to people at all levels
• Assist you to be more proactive and to anticipate business problems
• Help to create outstanding and inspirational leaders
• Develop planning and strategic thinking skills
• Improve internal political awareness & networking
• Improve business skills to think and act like a manager and a leader

Organisations working in housing support & social care face complexity and change at an increasingly rapid rate. We know the housing, support & social care sectors really well and coaching is a focused and effective way in which we can help you and your colleagues meet the specific challenges you face because however good you are, you can get even better. Our task is to help you achieve your personal and professional goals and get better business results at the same time.

Within Support Solutions our Director Michael Patterson, holds a Certificate in Advanced Executive Coaching and significant additional learning and development qualifications. Learn more on our About Us page. 

We also work with The Training Foundation on delivering the coaching elements of their highly regarded MAP programme.