Intensive Housing Management

Intensive Housing Management

Support Solutions UK is immensely successful in securing enhanced Housing Benefit revenue for nonprofit providers of housing support and social care.


Housing Revenue

We are the UK's best known and most successful organisation involved in assisting our clients to enhance their levels of Housing Benefit entitlement through the Exempt Accommodation rules and the provision of Intensive Housing Management services to people with additional needs. The work that we have done has enabled very many organisations to maintain, develop and enhance the services they provide to people with additional needs in the face of a very challenging funding environment.

In November 2016 the UK Government announced that it had quantified the amount of enhanced Housing Benefit being paid in the UK; it amounts to £2.12bn pa. This funds Intensive Housing Management. Support Solutions UK has been instrumental in creating that pot of money and keeping it within the supported housing system.

We work in such a way as to ensure that the interests of local authority funders are prioritised at the same time as enhancing the revenue our provider clients need to provide services to people with additional needs. This applies to supported and sheltered housing and general needs accommodation.

We have authored and published numerous Briefings on Exempt Accommodation and Intensive Housing Management and we frequently run well-attended and highly regarded learning and development events and conferences on this and related issues. Our most recent Briefing (on the LHA Cap) is here:

Enhanced Housing Benefit for Intensive Housing Management remains a key part of what we do and it remains as important as it ever was with the retrenchment of other forms of funding, such as Supporting People, and with the advent of the Wefare Reform Act. One of the key features of our service is that we only charge if we achieve an increase in housing revenue.

Tribunal Work

We have been increasingly in demand to represent claimants at Housing Benefit Tribunals and have been very successful in doing so. This comes as a consequence of many years of experience and an unrivalled knowledge of how Housing Benefit works within the context of Exempt Accommodation and of the much wider Housing Benefit regulatory framework.

When we work with Providers to review, negotiate and optimise their Housing Benefit claim structures we do so in a non-adversarial way and preclude the need for Tribunal processes; however, they do occur as the exception rather than the norm and we have a really excellent record in representing claimants when they do occur. 

We have recently established through Tribunal that general needs tenants with additional needs are protected from Spare Room Subsidy ("Bedroom Tax").

Support Solutions 5th National Housing Support & Social Care Conference 2014 Good organisation from beginning to end. Excellent keynote speaker. Relevant and important topics for discussion which were to everyone's advantage within the supported housing sector. B.H - Stevenage Haven


Briefing Signup

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Contact us

T 0333 332 1991 (Local rate)