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Revenue Optimisation

Support Solutions is immensely successful in securing revenue for providers of housing support and social care. At any one time we are working with over 100 provider agencies and RSLs to secure additional revenue. In the past year alone we have secured over £17 million in additional housing revenue for not for profit agency/RSL providers of "exempt accommodation" which collectively support around 10,000 vulnerable people. You can click here to download a document which sets out the levels of increase we have achieved and the types of organisations we have worked with to secure additional housing revenue.

Support Solutions has expertise in securing both housing and non-housing revenue for our clients. Both are important given the pressure on unit costs for support as far as Commissioners are concerned, the need for providers to be financially competitive in tendering situations.

Support Solutions is the national authority on the changing housing and non-housing revenue sources for support and social care in the light of the continuing retrenchment of the Supporting People initiative and the conclusions of the recent Comprehensive Spending Review. Through the work that we do an increasing number of Supporting People teams are understanding the strategic financial and social benefit in reallocating costs out of support and into Housing Benefit.

RSLs and other non-profit landlords are able to have a much firmer financial footing through the provision of intensive housing management services. Support Solutions has put the notion of intensive housing management firmly back on the housing support and social care agenda through the work we have done. RSLs and other non-profit landlords which work with vulnerable people can learn more about the financial and social benefits of intensive housing management services by reading our recent Briefing on the subject here.

The proposed move towards a Universal Credit benefits system will take a significant amount of time and currently lacks detail as the Government develops its thinking further on the issue. Support Solutions is well placed to exert influence on this evolving agenda, especially to the extent to which it relates to the housing and support needs of vulnerable people, an area which has yet to be thought through and was only marginally acknowledged within the Comprehensive Spending Review. Housing Benefit remains the single most robust form of revenue for providers of housing support and social care and will remain do for the foreseeable future.

The advantages to both Providers and local authorities of working with Support Solutions to reallocate costs in this way are significant:

• A larger and more reliable revenue stream for Providers
• Reduced unit costs for support
• Greater economic competitiveness in tendering for contracts for support
• Inbuilt mechanisms to ensure that self-funding/working tenants and those in training or education are not financially disadvantaged
• The potential to bring additional funding from central Government to local communities
• No financial risk to Providers in engaging Support Solutions as we don't charge if we don't achieve

We have an unrivalled reputation for our understanding of core rent, housing service charges, exempt accommodation and Housing Benefit. Our area of expertise lies within our detailed understanding of the Housing Benefit regulatory framework, our tried and tested methodologies for calculating the true entitlements of not for profit Providers of housing support and social care services, our expert and non-adversarial negotiating style with colleagues in Housing Benefit teams and the fact that we don't charge a fee to Providers if we don't achieve an increase in their Housing Benefit revenue stream.

For a more detailed look at what sits behind the housing revenue work that we do please click here.