How one housing association is communicating online with people who have hearing impairments
- 29 Oct
Housing group Wheatley have developed a new way for people with hearing impairments to communicate online with their landlord without having a friend or family member present.
Wheatley Group's SignVideo, a British Sign Language interpretation service, has been developed to help tenants with hearing impairments the opportunity to contact their landlord directly without having to ask a friend or family member.
This will mean that if a tenant with hearing impairments needs to report a repair or other problem they can click the SignVideo link on the website which will take them to a live interpreter. Once the tenant has a conversation with the interpreter, they will then inform Wheatley's Customer Service Centre advisor about the enquiry. Any information will then be passed back to the tenant via sign language, reports 24dash.
The service is available to tenants of GHA, Cube, Loretto and West Lothian Housing Partnership, which are all members of Wheatley Group.
Maureen Dowden, Wheatley's community governance and compliance leader, said: "Our new ‘SignVideo' means all our tenants and homeowners have equal access to our services. It also protects the customer's confidentiality because only the CSC advisor has their personal details. We'll still have face-to-face meetings where we'll provide an interpreter, but this extra service will allow deaf tenants to contact us when it suits them."
Mark Hudson, Managing Director of SignVideo, said: "We are proud to work in partnership with Wheatley Group to enable people to reach their full potential. Wheatley is at the forefront of making sure their services are accessible to existing and prospective deaf tenants. We look forward to a long friendship."
Do you think your housing association could develop a similar service to support people with hearing impairments?
What do you think of this? Tweet us your comments @suppsolutions
This blog post has been written by our sister company The Media Bubble who specialise in social media for the social sector.
Image source: http://www.freeimages.com/browse.phtml?f=view&id=904700
- 26 Aug
Adults with vulnerabilities in custody are not receiving appropriate support
A report commissioned by the Home Office has said that lack of awareness and a shortage of trained volunteers means police often go ahead without on present, reports the BBC.Home Secretary Theresa...
- 11 Aug
Chief inspector warns cuts are affecting adult social care
Andrea Sutcliffe has said that many carers ended up being "the sort of care worker you wouldn't want them to be", reports the BBC.Adult social care budgets have been cut by £4.6bn since 2010 - a 31%...
- 04 Jun
Social care services for adults struggling due to budget cuts
There is a £1.1.bn shortfall to councils in England warns the Association of Directors of Adult Social Services, and freezing care provider fees to save money is no longer sustainable, reports the...
- 03 Jun
People with vulnerabilities left at risk by policy makers
‘Solutions from the Frontline’, published by a coalition of charities looks into the ideas and experiences of service users. It investigates how the new government along with national and local...
- 20 Apr
Social landlords in Wales hope to save the NHS £1.7m
The savings will come from housing 33 patients under the care of the Aneurin Bevan University health board, through a project called ‘In One Place.' This project places patients who have a mental...
- 17 Apr
New supported housing service for people needing care after hospital
The service will provide supported accommodation for people who no longer need specialist medical care, but who are no longer able to return home due to changes in their home care needs. It is hoped...
- 15 Apr
Proposal for an extension on the integration of health and social care in Staffordshire
Staffordshire County Council wishes to agree on a new deal which will help to improve integration between health and social care for its residents, reports ITV.The deal, if agreed, will extend the...
- 17 Mar
Older people and people with disabilities finding it hard to get state funded care
Social services leaders are warning that many people with disabilities or older people with care needs are facing the challenge of having to pay for their own support at the end of the next...
- 11 Nov
The number of people using food banks has risen by 1,468%
Latest figures by the Trussell Trust show that 913,138 adults and children have received three day's emergency food and support from its food banks over 103/14 which is an increase of 346,992 since...
- 30 Oct
Support for patients with vulnerabilities with eased pressure on hospitals
Teams of social workers and NHS staff will soon become available seven days a week under new care plans, reports the BBC.Ministers are predicting that pressures will ease on hospitals from April once...
Responding to the DWP Consultation: Housing Benefit Reform - Supported Housing "It was well-run, in a good location, and very useful. I've only one suggestion; as the session went on it would perhaps have been useful for bullet points of general agreement about what should be in the sector response to be displayed and added to as the session went on, maybe on a flip chart. Regarding your response paper, I particularly like the answer you give to question 9. In fact the general: "if it ain't broke don't fix it" response could be pushed harder." M.P. - Adref Ltd