30% of calls unanswered at homelessness charity
- 22 Jul
Homelessness charity Shelter has said that 30% of calls for help went unanswered last year as the charity is struggling to cope with the rising demand from people for assistance.
The charity has said that its team of advisors have spoken to over 124,000 people in need of housing support over the last year, however almost 54,000 calls were left unanswered, reports Inside Housing.
The number of calls to Shelter's helpline from April 2013 to March 2014 rose to 178,571 from 148,903 over the same period in 2011/12, which is a 20% increase of 29,668 callers.
The charity says that since 2011, the number of callers struggling with rent arrears has more than doubled and people calling about mortgage arrears has risen by a fifth. Between April 2013 and March 2014, Shelter received more than 7,600 calls from renters at risk of eviction, compared to 3,997 over the same period in 2011-12.
Campbell Robb, Shelter's chief executive, said: "Every 11 minutes, a family in Britain loses their home. With more and more people having to stretch their finances to breaking point in a bid to makes ends meet, it's not hard to see why. But as more people come to us desperate for support, sadly our helpline is also being stretched to its limits."
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