Social housing tenants to pay rent via Facebook
- 06 Aug
ALMO Salix Homes in Salford has become the first housing provider in the country to launch a service which allows social housing tenants to pay their rent via Facebook.
Salix Homes, who manage 8,500 homes across Central Salford, have created an app with Cunning Plan Marketing, which can be accessed through their Facebook page which will enable tenants to report repairs and issues ask questions about their tenancy and find advice on money management and budgeting, reports 24dash.
In order to use the service tenants must simply have their own Facebook account and visit the Salix Homes page where they will be directed toward this app.
Sian Grant, Salix's director of customer and neighbourhood services, said: "Social media is now a very powerful communication tool and we found in a recent survey of our tenants that around 40% use Facebook, so we hope that by reaching out to them via this channel we will be able to engage with a much wider audience. With government changes to the welfare system, social landlords must ensure they make it as easy as possible for tenants to contact them, pay their rent and report any issues. We're one of the first housing providers to do this - so it's great that Salix Homes is leading the way in digital innovation and improving tenants' access to services."
James Adam, managing director at Cunning Plan, said: "We were delighted to work with Salix Homes to develop this new Facebook app, which will revolutionise the way tenants pay their rent and communicate with their landlord. While tenants may not be that active on the web in general, we know that they are extremely active on Facebook. For a tenant, it is important to be able to report a repair in real time or to pay the rent on the go, at a time to suit them, and this ground-breaking service enables them to do just that."
You can get to Salix Homes' Facebook page here.
What do you think of this? Tweet us your comments @suppsolutions
- 19 May
THE IMPACT OF SOCIAL MEDIA ON THE MENTAL HEALTH OF YOUNG PEOPLE
The online survey posed questions to 1,479 people between ages 14 to 24 to rate which social media platform (of YouTube, Instagram, Snapchat, Facebook and Twitter) negatively impact their users.The...
- 25 Jul
SOCIAL MEDIA APPS FOR HOUSING ASSOCIATIONS
INSTAGRAMGOOGLE TRANSLATEHOMESWAPPER MATCHESFACEBOOK LIVEWHATSAPPTAWKYou can download these apps online and via Android or IOS devices as well. Enjoy!What do you think? Please tweet...
- 17 Jun
FREE DEVICES AND APPS FOR BETTER HEALTH
Some of such devices and apps which will be available in April 2017 are:AliveCor- A mobile heart monitor (strapped to the back of a smartphone) which will also save NHS money, reducing need for...
- 08 Jun
The #UKHousingFast is a social media campaign which is led by people living and working in social housing to support the activities of Trussell Trust.This fast is in its third year and will take...
- 26 Jan
Twitter leads national campaign for compassionate care
#HelloMyNameIs is a social media based campaign created by one doctor, Kate Granger, in order to encourage healthcare professionals to introduce themselves to patients.The campaign is now being...
- 23 Jan
Social media for housing associations
Online engagement between many commercial and charitable organisations and their clients and users has become very popular. However, many housing organisations have not succeeded as well as they...
- 22 Jan
An effective social media strategy for your social organisation
It is important to reach a position on social media where the community feels comfortable in sharing the content that you post.Your content should reflect the trust and integrity your users have for...
- 15 Jan
The Social Media Presence of Social Organisations
However, there are still many organisations who are not taking full advantage of social media platforms by not regularly updating their users and followers with content, nor sharing links that their...
- 15 Jan
Charity urges homelessness to be put to an end
Homeless Link, in its manifesto to end homelessness, has urged the next Government to end rough sleeping, ensure employment and welfare support, provide more homes and protect the rights of tenants,...
- 13 Jan
Instagram for your Social Organisation
It has beat Twitter in terms of number of users, but it is currently outperforming in terms of engagement as well.Instagram's engagement is 50 times higher than Twitter. The difference is a large...
Exempt Accommodation, Welfare Reform and Vulnerable Tenants Another excellent session from Support Solutions - excellent value for money and excellent training D.A - St Vincent's Housing Association