Using Social Media to Improve Your Services
- 20 Feb
Social Media has changed the way people connect, discover and share information. The housing support and social sector need to ensure they have an online presence. This could be through platforms such as a website, Twitter account, Facebook page and Blogs.
These online platforms allow for interaction and conversation to take place with your service users, stakeholders and employees (to name a few). We need feedback within a business, organisation, community and as individual because it helps to make any required adjustments, and as a result, to improve the overall performance. Social Media allows feedback to be public and in 'real-time'.
Birmingham Children's Hospital is embracing the uses of Social Media and has developed a free app to collect efficient and timely Feedback, allowing patients, carers and visitors to comment about the service they receive at any given time.
The flexibility of the app means you do not need to be in the vicinity to give your feedback; it also relates to outpatients and those at home who have been discharged. Birmingham Children's Hospital is the first of its kind in the NHS to develop such an app.
The feedback will be delivered directly and immediately to the hospital and passed directly to the manager in charge of the relevant ward or hospital area, so that issues can be dealt with in real-time.
Views and comments are sent anonymously and are posted on their website http://www.bch.nhs.uk along with responses from the Hospital for all to read. Messages containing names, medical details or swear words will however be filtered for data security reasons, and will not be shared on the website. (see below example)
On the back of the reports surrounding Staffordshire Hospital, Birmingham Children's Hospital are demonstrating their commitment to openness and transparency.
Ward Manager at the Hospital, Sue Davies, has said: "It shows that we take their [patients and families] views seriously and they don't just disappear into a black hole."
The app also allows users to give their overall feeling and views on how well the Hospital is performing.
By using social media, Birmingham Children's Hospital has revolutionised their method of receiving ‘real-time' and instant feedback, which they can act on immediately, and where required, changes can be made for the better.
Have you thought about developing an app for your organisation? Get your team involved and ask them what they think would work. Could you follow in the steps of Birmingham Children's Hospital and develop an app to provide feedback about your services within the sector?
If you have already developed an app for your organisation, we would love to take a look!
- 19 May
THE IMPACT OF SOCIAL MEDIA ON THE MENTAL HEALTH OF YOUNG PEOPLE
The online survey posed questions to 1,479 people between ages 14 to 24 to rate which social media platform (of YouTube, Instagram, Snapchat, Facebook and Twitter) negatively impact their users.The...
- 25 Jul
SOCIAL MEDIA APPS FOR HOUSING ASSOCIATIONS
INSTAGRAMGOOGLE TRANSLATEHOMESWAPPER MATCHESFACEBOOK LIVEWHATSAPPTAWKYou can download these apps online and via Android or IOS devices as well. Enjoy!What do you think? Please tweet...
- 17 Jun
FREE DEVICES AND APPS FOR BETTER HEALTH
Some of such devices and apps which will be available in April 2017 are:AliveCor- A mobile heart monitor (strapped to the back of a smartphone) which will also save NHS money, reducing need for...
- 08 Jun
The #UKHousingFast is a social media campaign which is led by people living and working in social housing to support the activities of Trussell Trust.This fast is in its third year and will take...
- 26 Jan
Twitter leads national campaign for compassionate care
#HelloMyNameIs is a social media based campaign created by one doctor, Kate Granger, in order to encourage healthcare professionals to introduce themselves to patients.The campaign is now being...
- 23 Jan
Social media for housing associations
Online engagement between many commercial and charitable organisations and their clients and users has become very popular. However, many housing organisations have not succeeded as well as they...
- 22 Jan
An effective social media strategy for your social organisation
It is important to reach a position on social media where the community feels comfortable in sharing the content that you post.Your content should reflect the trust and integrity your users have for...
- 15 Jan
The Social Media Presence of Social Organisations
However, there are still many organisations who are not taking full advantage of social media platforms by not regularly updating their users and followers with content, nor sharing links that their...
- 15 Jan
Charity urges homelessness to be put to an end
Homeless Link, in its manifesto to end homelessness, has urged the next Government to end rough sleeping, ensure employment and welfare support, provide more homes and protect the rights of tenants,...
- 13 Jan
Instagram for your Social Organisation
It has beat Twitter in terms of number of users, but it is currently outperforming in terms of engagement as well.Instagram's engagement is 50 times higher than Twitter. The difference is a large...
Responding to the DWP Consultation: Housing Benefit Reform - Supported Housing "Sincere thanks to Michael Patterson for an excellent presentation on the HB Reform issues in Leeds last week, and for all the very helpful info and links. I do intend to respond on behalf of our organisation, Caring For Life, but feel that Support Solutions' response is excellent." E.S. - Caring for Life