Not enough Support for Online Universal Credit System
- 25 Feb
Charities say those without internet access will struggle to claim for benefits when Universal Credit is introduced.
The online-only Universal Credit system will be gradually introduced from April this year, but charities say there is no support set up, and many advice centres have closed due to funding cuts.
Charities and housing associations have said some people have no access to computers, and even if they are able to get access, many do not know how to use the internet.
Universal Credit will require all claimants to use the internet, as the whole system is online and to complete the process in person is only for exceptional circumstances.
Discussions on the IT readiness of Universal Credit have found that there has not been enough consideration and planning into how the claimants who are not online will be supported, as there are eight million people in the UK who do not have the internet.
Barbara Bowers, from the Citizens' Advice policy team, said they have not been given enough information on when Universal Credit will be introduced to be able to plan for extra staff to take on this task of supporting claimants, and have no extra funding to cover this.
She said that even claimants who regularly use the internet are likely to struggle to fill in the online benefits forms:
There is a presumption that if people are online regularly that translates into being able to claim benefits online.
There is a real glossing over of potential problems.
Elizabeth O'Hara, policy officer from Shelter, said:
We have just lost £3.5 million of legal aid funding; we are going to have less money for advice from April.
Taking benefits advice out of the scope of legal aid is one of the most complicated things the government could have done at a time when it is introducing welfare changes.
A DWP spokesperson said:
We are now working to establish a network of local services for Universal Credit claimants and since last summer we have been testing the support that may be needed through our twelve pilots.
Image source: http://www.morguefile.com/archive/display/83361
- 03 May
MANY MAY STRUGGLE AS A RESULT OF CHANGES TO THE UNIVERSAL CREDIT SYSTEM
The study envisages the following issues from the move which is expected to save the taxman £1billion a year by 2021:Chief executive of Child Poverty Action Group, Alison Garnham said:"This cut...
- 13 Mar
CIH SCOTLAND POINTS OUT ISSUES WITH IMPLEMENTATION OF THE NEW SINGLE PAYMENT ON UNIVERSAL CREDIT
Following recent warnings from the Scottish Parliament's Social Security Committee about problems with the new Universal Credit system, CIH Scotland has pointed out some issues with the...
- 23 Nov
THE LHA CAP WILL APPLY TO ALL TENANTS THAT RECEIVE UNIVERSAL CREDIT
These details were stated by the government:Lord Freud announced in a ministerial statement that this would "ensure simplicity and a streamlined process". He also said tenants who are moved from...
- 17 Oct
UNIVERSAL CREDIT SET TO EXPAND IN AREAS SERVED BY KIRKINTILLOCH JOBCENTRE
The beneficiaries of this would have to live within one of these postcodes: G64 4, G66 1, G66 2, G66 3, G66 4, G66 5, G66 7 and G66 8.This entitlement means working age people in these postcodes...
- 25 Aug
AFTERMATH OF UNIVERSAL CREDIT DELAYS
The labour MP also said "the minimum six-week payment period faced by new Universal Credit claimants led to reliance on emergency food parcels, triggered debt and rent arrears, and caused health...
- 25 May
FIRST ERROR AND FRAUD FINDINGS FOR UNIVERSAL CREDIT
The department's findings show that underpayments due to official errors were considerably higher than for the older Job Seekers Allowance (JSA) Programme, however, the rate of overpayments was...
- 09 Sep
Universal credit targets defended by Iain Duncan Smith
When asked about the effectiveness of the roll-out of universal credit Mr Duncan Smith said: “Universal credit is now available in more than half of jobcentres across Great Britain and will be...
- 18 Aug
Scottish carers are worse off due to universal credit
Child Poverty Action Group has sent a report to Scottish and UK ministers urging them to amend the universal credit regime to pay closer heed to Scotland’s systems and use devolved power to protect...
- 13 Aug
Universal Credit claimants rise to almost 90,000
Figures by the Department for Work and Pensions have found that 89,357 people were claiming universal credit by 9th July which was a rise of 18% compared to 75,426 on 11th June, reports Inside...
- 13 Aug
Scottish government to revamp universal credit
The Scottish Government has decided it wants to give claimants the choice of having their payments made twice a month rather than just once a month on universal credit, reports Scottish Housing...
What are the Future Funding Arrangements for Supported and Sheltered Housing? "Really enjoyable presentation, knowledge of presenters was excellent" M.D. - Community Integrated Care