Strategic advice & funding for housing, care & support providers

Contact us now to discuss your requirements


    We currently live in an era whereby it is of utmost significance to adopt a quantitative approach to understanding and managing both the social and financial impacts of a business, project, organisation, fund or policy.

    The importance of making effective decisions, better quality communication, focusing on the beneficial, clarity in governance and a developed investment mentality in any organisation, particularly social organisations cannot be overstated.

    Questions Social Organisations Should Ask Themselves

    Do we need:

    • A strategy which paves a way to actualising the important values listed above?
    • To generate social returns and provide a better means of managing resources?
    • The provision of a comprehensive narrative value information on the social and financial impacts accrued?
    • To efficiently manage systems necessary for safeguarding its future social and financial value?

    If your answers to any or all of the questions above is ‘YES’, you need a ‘SOCIAL RETURN ON INVESTMENT’ (SROI) model.

    What Support Solutions UK does is to ultimately and practically simplify this model to social organisations, funders, providers and commissioners in the following terms:

    ‘For every £1 you pay us, we will save you £xx.’ This is illustrated in this brief but informative YouTube video from Barcelona City Council Home Care Services (albeit in € not £).

    What is Social Return on Investment (SROI)?

    Social Return on Investment (SROI) is a participatory evaluation methodology that uses qualitative insights from research to measure social, economic and environmental impact.

    This is done by informing the allocation of public resources for a range of projects and initiatives across organisations.

    SROI strongly involves direct stakeholder engagement and ensures that it puts the interest of stakeholders first and foremost into consideration, in order to make their voice recognised and reflected in decision making.

    SROI also requires social and environmental impacts to be translated into monetary terms in order to be compared to economic impacts.

    Putting a monetary tag on non-market goods may prove difficult but it is important to be aware of the fact that market prices themselves are not constant; they are often as a result of negotiating power rather than, reflective of the actual incurred costs.

    The SROI methodology also develops appropriate ways to quantify change and measure what matters by assessing investment in terms of the social and financial value generated.

    It further monetises both social and financial outcomes, thereby considering value from the viewpoint of each relevant stakeholder which ultimately leads to a better understanding of the true value of any project.

    Social organisations, funders, commissioners and providers can ultimately account for the general impact organisations may be having through SROI. As a result, this model is highly relevant as it reflects the growth of the social sector in response to its demand for services.

    It is a known fact that some organisations are concerned about representing how their services contribute to different measures of change especially in monetary terms; SROI can serve as a useful tool in expressing benefits in a single overall monetary value within a competitive funding environment.

    Ultimately, the intention of SROI is to ensure that all material costs and benefits: Economic, social and environmental are assigned an approximate and evidence-based value.

    How Social Return on Investment (SROI) can help to improve your services

    • It helps to ascertain social benefits
    • Helps to determine financial benefits
    • Aids in ascertaining what your existing and new services cost by component within a particular time frame
    • Serves as a tool for strategic planning
    • Can be used for improving, communicating impact and allocating investment or for making investment decisions
    • Guides choices that public services face when deciding where they should spend time and money
    • Improves the ability to have impact by focusing efforts on what really makes a difference
    • Enables organisations to manage their outcomes
    • The case for investment can be made for organisations in advance rather than fixing after the event, which will help to foster continuous improvement
    • It can raise an organisation’s profile and increase the case for further funding thereby making tenders more persuasive, leading to the sustainability of an organisation
    • Facilitates strategic discussions and helps in making the most of the social and financial value an activity creates
    • Aids in relating diverse revenue streams to different relevant components
    • Helps to target appropriate resources at managing both positive and negative outcomes
    • Helps to demonstrate the importance of working with other organisations and people that can contribute to creating change
    • Identifies a common ground between what an organisation wants to achieve and maximising social and financial value
    • Helps to create a formal dialogue between stakeholders that enables them to hold the service to account and involves them meaningfully in the process
    • SROI creates an avenue for social organisations to use results expressed in monetary terms to their advantage when competing for contracts
    • It is also attractive to governments and charitable funders looking for savings to the public purse or the best possible SROI funds.

    Social Return on Investment (SROI) Methodology

    Several organisations have attempted to define and explain the purposes and methodologies of calculating SROI in order to simplify the manner in which they can be measured, without coming to a valid conclusion.

    Public services on the other hand constantly face times of unprecedented cuts which place financial checks on the economy. Due to this, policy makers are more focused on safeguarding the actual value for money in their delivery of services.

    Therefore, Support Solutions UK proposes that a relevant and simplified methodology will have to be put in place to tackle this.

    Our standards for using a relevant methodology

    • The ultimate goal is the creation of social and financial impact; the measurement of the SROI ratio being a catalyst to achieving the goal
    • The provision of straightforward outcomes
    • We believe that the social sector requires considerable help with understanding and putting the SROI methodology into practice and Support Solutions UK is willing to offer that help

    Method of calculating SROI

    • Study a social or financial activity (or both) over a period of time
    • Calculate the amount of investment that may be used to support that activity and evaluate the capital structure of the organisation that is in place to support that activity
    • Detect the various cost savings, reductions in spending and related benefits that exist as a result of a social or financial service activity
    • Calculate the social and financial value of the costs in monetary terms
    • Discount those savings back to the beginning of the investment time frame
    • Provide the social and financial value created during the time of investment
    • Express that value in terms of social and financial return on investment rates and ratios; a ratio of benefits to costs, for example, an indication that £6 of social value is provided for every £1 invested

    The methods above may be approached from two perspectives; either the forecast method or the evaluative method.

    A forecast SROI analysis which is good for future use is beneficial for internal management purposes and would not need to be as detailed as a report that needs to be made public.

    An evaluative SROI analysis on the other hand is an analysis in retrospect and will be more time-consuming but the time required will be reduced if the organisation already produces good data outcomes. Nevertheless, it can take time to measure outcomes.

    Many organisations have found it difficult to develop effective outcomes monitoring systems. That being the case, SROI provides a useful tool for assessing and communicating the social and financial impact created by organisations.

    Narrative Numeracy Approach

    Support Solutions UK agrees that SROI is a dynamic methodology and should be adapted to the specific context in which it is being applied.

    Different circumstances and different stakeholders require a different approach in every SROI analysis and a different interpretation of the various methods that SROI might be built upon.

    The narrative numeracy approach is one which focuses on stakeholders, their experiences and perceptions.

    In order to understand these experiences and perceptions, Support Solutions UK takes into account robust details about organisational inputs and outcomes.

    Method of data collection


    The qualitative method of storytelling is useful and gives room for the stakeholders to formulate and express their own perceptions of the change or value created by an intervention.

    Numbers and monetisation are not seen as main benchmarks but attaching monetary values to non-financial inputs and outcomes must properly support these inputs and outcomes.

    In some cases, outcomes may not be monetised if there is no financial equivalence that would do justice to the impact of a project. Instead, attention would be paid to the outcome in a narrative report. Nevertheless, not attaching monetary values to certain inputs and outcomes might affect the SROI ratio.

    When applying this approach, the SROI ratio is an indication of the success of an intervention.

    This ratio will be incorporated into the outcomes mentioned in the narrative which ultimately gives meaning to the SFROI ratio and the analysis in general.

    Advantages of Narrative Numeracy approach to SROI:

    • It simplifies the complexity of change processes and produces a clear report
    • It changes SROI from a ratio-focused method into a participatory and structured means to intensify stakeholder commitment to a project
    • It improves the effectiveness of the analysis for management purposes because it not only shows the current costs-benefits ratio, but also offers evidence-based guidance for future changes and modifications

    How Social Return on Investment outcomes can be beneficial to organisations that work with people who have additional needs

    Although, some organisations may find it difficult to ascertain how locally defined their communities are, in order to improve the wellbeing of the people in their communities, SROI can help with the following:

    • Serve as an opportunity to provide a model to incorporate services and figure out a subsidised statutory expenditure
    • Focus on vulnerable people by ascertaining their needs and how they can be met
    • Assist with providing a strategic direction
    • Provide a way of subsidising services
    • Foster collaboration with different stakeholders
    • Revise services to meet more needs
    • Provide the ability to communicate to a wider range of commissioners
    • Serve as a model which creates an ability to integrate revenues and services
    • An avenue to cater for the health needs of people through the provision of high quality and cost effective healthcare services
    • The provision of affordable and effective medicines through improved communication with relevant care stakeholders and patients


    Support Solutions UK recognises that although SROI may be neither practicable nor desirable for all organisations, the outcomes that it generates are important for all organisations to achieve.

    Furthermore, a good number of practitioners and experts including Support Solutions UK confirm the feasibility of making SROI the norm for the social sector.

    It is pertinent to note that SROI is gradually becoming the tool promoted by government and this is evident through its unique feature of attributing monetary values to outcomes.

    The values that are embedded in the simplified ‘Narrative Numeracy Approach’ methodology stipulated in this briefing makes outcomes more readily achievable thereby creating a room for the Social Return on Investment for social organisation in the UK to be a potential success to be reckoned with.

    Please contact Abimbola Duro-David ( or Michael Patterson ( to learn more.

    Please feel free to share this Briefing widely by whatever medium. If it is reproduced in whole or in part the author must be acknowledged as Abimbola Duro-David of Support Solutions UK. © Support Solutions UK (Creative Commons Licence applies).

    March 16, 2015 by Abimbola Duro-David Categories: Issue 12

    Latest Briefing

    Introduction The National Statement of Expectations for Supported Housing (NSE) was finally published on 20 October 2020, five years after the 2015 Comprehensive Spending Review suggested regulatory and oversight changes were needed, although in 2018 the government >>>


    Customer endorsement

    Support Solutions 5th National Housing Support & Social Care Conference 2014

    Good organisation from beginning to end. Excellent keynote speaker. Relevant and important topics for discussion which were to everyone's advantage within the supported housing sector.

    B.H - Stevenage Haven

    Quick Contact