Complaints rise about Northern Ireland health and social care
Complaints have increased by 46% in the last year about poor administration in health and social care.
An annual report by the Northern Ireland ombudsman, Dr Tom Frawley has said that the complaints about health and social care were “increasingly profound”, reports the BBC.
The report found that most of the complaints received by the ombudsman regarding health and social care involved “serious adverse clinical incidents”, or the “death of a loved one”.
Dr Frawley said: “The health and social care sector is being increasingly challenged to demonstrate openness and transparency in the way it investigates complaints and thus maintain the trust and confidence of patients and their families. It is essential, therefore, that it meets the challenge of delivering rigorous and professional standards of complaint handling and for clear explanations to be provided to the complainant as early in the process as possible. As the reform of local government proceeds and the new super councils begin the transition to take greater powers and responsibilities, the notable increase in dissatisfaction from citizens merits particular attention from those charged with delivering public services locally.”
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