Government watchdog says changes need to be made to welfare reforms
The government’s spending watchdog has said that reforms to the benefit system have been hindered by failures to anticipate problems.
The National Audit Office has written a report that says the DWP need to learn lessons from the mistakes it has encountered making reforms to welfare, reports Inside Housing.
Criticising the DWP’s strategy, the NAO said the department did not “have sufficient understanding of its portfolio of programmes or overall capacity” and begun several large reforms without understanding its ability to manage the programmes.
Amyas Morse, head of the NAO, said “any large portfolio of reforms will run into problems’ and added that the department had ‘shown a resolute approach to dealing with them”.
But she said: “We think [the DWP] has relied too much on dealing with difficulties as they emerge rather than anticipating what might go wrong. As a result it has had to learn some hard lessons with significant financial and human costs.”
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