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    A housing association in West Salford helps others with approaches to anti-social behaviour (ASB).

     They hosted an event to pass on their successful approach combining early intervention, partnership programmes to tackle root causes, and legal action where appropriate.

    City West Housing Trust has used this tactic to resolve 660 cases of ASB in the last year, and hosted the event to discuss the causes and solutions to the problem.

    Their method for early intervention is successful in tackling problems before they escalate, and includes voluntary contracts between the Trust and the perpetrators of ASB.

    Delegates also heard from tenant Carol Mawers, a former victim of ASB.

    The 58-year-old from Walkden worked with City West to set up a new Witness Mentoring Scheme, in which tenants provide support and a sympathetic ear to other tenants who are experiencing ASB while cases are being resolved.

    Carol said:

    The Trust’s housing officers can’t be on hand all the time. The witness mentors programme allows customers to get some practical support, or simply to let off some steam, by speaking to other customers who know exactly what they are going through. It makes a massive difference.

    City West’s Matt Jones said:

    Everybody deserves to live in a peaceful, secure neighbourhood. ASB can have a tremendously damaging impact on tenants’ quality of life, which is why we are so committed to tackling it.

    Source: 24 Dash



    March 21, 2013 by Support Solutions Categories: Community And Localism

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