HOUSING ASSOCIATIONS INTENSIFY EFFORTS ON EFFICIENCY
Housing associations have become more effective within the last six years
“Associations have reduced operating costs and cut rent arrears, whilst still improving services” according to a report by Housemark for National Housing Federation, 24 Dash reports.
Benchmarking data submitted by over 250 English housing associations to analyse customer satisfaction, overheads, housing management, repairs and maintenance, and energy efficiency 2008/2009 were analysed by the report, which reveals the following:
Overheads as a percentage of turnover have reduced from 13.6% to 11.8% at the median
Repair costs decreased by 12.1% at repair times also declined slightly
Housing management costs (per property), decreased by 0.6% at the median in real terms
Energy efficiency has increased by 3.5 SAP points at the median
HA’s had increased their investment in rent collection to bring down rent arrears levels and
Had to cut the cost of the repair services while continuing to provide a responsive service to tenants
Gill Payne, director of policy and external affairs, National Housing had this to say as the report was released:
“Nobody can deny that there is a housing crisis facing the country, which is why housing associations are working so hard to build new homes and invest in their existing housing stock.
“The findings in this report demonstrate the tireless work of housing associations to maximise their resources whilst continuing to provide good quality homes and services.
“The report shows good work that has already been done by our members, and provides a benchmark for future progress.”
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