Care home in Worthing, which cares for up to six people with learning disabilities, was issued with two warning notices after an unannounced inspection in July.
The Care Quality Commission (CQC) found four out of five areas checked did not meet the required standards.
The watchdog said some staff had not had Criminal Records Bureau checks before starting work at the home, meaning vulnerable residents could be at risk.
The CQC found incident reports were not being completed and safeguarding referrals were not always being made.
Inspectors also said there were not enough qualified, skilled and experienced staff to meet people’s needs at all times of the day.
The inspection report said:
We saw records of shift plans that did not show adequate planning for people’s days. The plan for the day we visited mentioned only two of the people in the home and there was no checklist of the duties to be carried out by staff. This meant that the home could not be sure that people’s daily needs were being met.
People experienced care, treatment and support that did not meet their needs or protect their rights.
[The care home] was not meeting one or more essential standards. We have taken enforcement action against the provider to protect the safety and welfare of people who use services.
Ian Biggs, deputy director of CQC South, said:
The standards of quality and safety in care that CQC checks are those that the law says everyone should expect. These standards exist to protect vulnerable people – who cannot always speak up for themselves – being put at risk of harm.
It is vital that the right checks are carried out before anyone is allowed to work with vulnerable people, and that the right processes take place to protect people when incidents occur. This home needs to make immediate improvements.
The CQC asked the care home’s owner, Sutton Court Associates, to send a report within 14 days setting out the action they will take.
Michele Pullan, operations manager, said:
Sutton Court Associates welcomed the CQC inspection and recommendations. Homewood [has now] had a second inspection and is now fully compliant.
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