Strategic advice & funding for housing, care & support providers

Contact us now to discuss your requirements

    A new system will help keep landlords up to date with payment methods.

    The government is introducing new rules which will allow housing associations the ability to prevent tenants claiming universal credit falling into arrears, reports Inside Housing. Money Notes 2

    A new pilot will be rolled out by the Department for Work and Pensions by Golden Gates Housing trust which job centres can seek permission from tenants to inform their social landlord if the make a new claim for universal credit.

    Since October 2013 when universal credit began rolling out for new claimants many tenants have struggled to adjust to the change of one single monthly payment and have failed to pay their rent.

    Oxford City Council, which has undertaken a direct payments pilot, says £49,000 of its rent arrears is due to the trialled reform. Social landlords have also expressed concern that they have no way of helping tenants cope with the change, because they are unaware as to who has been moved to universal credit.

    Under this new pilot, when someone makes a claim for universal credit they are asked by the job centre to take a form to their landlord to verify their housing cots or to give consent for the job centre to contact the landlord.

    Julie Vickers, director of business support at New Charter Housing Trust Group, which estimates 36 of its tenants are claiming universal credit, said the move would prevent ‘inappropriate action’ being inadvertently taken against tenants in arrears who were merely waiting for their benefit to come through.

    Sam Lister, policy and practice officer at the Chartered Institute of Housing, said the proposal sounded ‘entirely sensible’.

    The DWP said the change would mean social landlords would ‘know from day one’ whether their tenants were claiming universal credit or not.

    What do you think of this? Tweet us your comments @suppsolutions

    Image source:

    August 14, 2014 by Laura Matthews Categories: Universal Credit

    Latest Briefing

    Introduction The National Statement of Expectations for Supported Housing (NSE) was finally published on 20 October 2020, five years after the 2015 Comprehensive Spending Review suggested regulatory and oversight changes were needed, although in 2018 the government >>>


    Customer endorsement

    Responding to the DWP Consultation:  Housing Benefit Reform - Supported Housing

    "Sincere thanks to Michael Patterson for an excellent presentation on the HB Reform issues in Leeds last week, and for all the very helpful info and links. I do intend to respond on behalf of our organisation, Caring For Life, but feel that Support Solutions' response is excellent."

    E.S. - Caring for Life

    Quick Contact