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    A smartphone app launched by NHS Direct to give patients advice has now been used more than 3.1 million times, it has emerged. However reviews of the tool have been mixed.

    The app, available for Android and iPhone devices was released last year and had already helped patients more than one million times in its first six months.

    NHS Direct chief operating officer Ronnette Lucraft said in November that the mobile app was “a more discreet and less embarrassing way of seeking health advice for sensitive issues in public or crowded places”. But reviews have been mixed.

    Of the hundreds of people who have rated the app, it presently has an average rating of 2.5 out of five stars on Apple iTunes. The Android version has been given slightly higher praise, currently scoring an average of 3.5 stars.

    One Android user said:

    Wow, got called back in 20 seconds with advice about a long term broken rib…fantastic app, god bless the NHS!

    Others have complained of errors and timing out issues. Similar issues were raised by iPhone users.

    One iPhone user said:

    This app has proved a useful source of information in the past. However on this occasion I can’t get beyond the main nature of problem screen.

    Source: Public Service.co.uk

    September 14, 2012 by Support Solutions Categories: Social Media For The Sector

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