Strategic advice & funding for housing, care & support providers

Contact us now to discuss your requirements

    A smartphone app launched by NHS Direct to give patients advice has now been used more than 3.1 million times, it has emerged. However reviews of the tool have been mixed.

    The app, available for Android and iPhone devices was released last year and had already helped patients more than one million times in its first six months.

    NHS Direct chief operating officer Ronnette Lucraft said in November that the mobile app was “a more discreet and less embarrassing way of seeking health advice for sensitive issues in public or crowded places”. But reviews have been mixed.

    Of the hundreds of people who have rated the app, it presently has an average rating of 2.5 out of five stars on Apple iTunes. The Android version has been given slightly higher praise, currently scoring an average of 3.5 stars.

    One Android user said:

    Wow, got called back in 20 seconds with advice about a long term broken rib…fantastic app, god bless the NHS!

    Others have complained of errors and timing out issues. Similar issues were raised by iPhone users.

    One iPhone user said:

    This app has proved a useful source of information in the past. However on this occasion I can’t get beyond the main nature of problem screen.

    Source: Public

    September 14, 2012 by Support Solutions Categories: Social Media For The Sector

    Latest Briefing

    Introduction The National Statement of Expectations for Supported Housing (NSE) was finally published on 20 October 2020, five years after the 2015 Comprehensive Spending Review suggested regulatory and oversight changes were needed, although in 2018 the government >>>


    Customer endorsement

    Responding to the DWP Consultation: Housing Benefit Reform - Supported Housing

    "Found the seminar very informative and gave an interesting and full insight into current thinking about the consultation.  Michael was a very engaging and knowledgeable presenter and encouraged interaction with the audience which led to further relevant points being shared with the room.  I shall certainly look out for future events!"

    M.E. - Care Housing Association

    Quick Contact