Patients with mental health problems receive inconsistent care
A study has revealed that patients in Worcestershire who suffer with their mental health do not know where to go to receive emergency help.
In a national report by the CQC people reported that they received better care from the police than they did their GPs, specialist teams or at A&E for their mental health issues, reports the Malvern Gazette.
Patient’s watchdog Healthwatch Worcestershire has also been carrying out a study into mental health services in the county.
A spokesman from the organisation said “Healthwatch Worcestershire is making an enquiry into mental health services and has been listening to the experiences of service users and carers from across the county in accessing crisis support. We recognise many of the issues referred to in the report from the experiences that Worcestershire service users and their carers have reported to us.”
During the Healthwatch Worcestershire study representatives from the organisation have visited support groups across the county, including the Asha Women’s Centre in Bath Road, Worcester, and Malvern-based Positive Thoughts, where they found a general inconsistency of services, a lack of support out of hours and patients having to share their stories multiple times as a result of staff not sharing information.
The spokesman said: “Healthwatch Worcestershire believes these services could be improved and therefore our work on mental health continues with our task and finish group meeting in July. The group will look at how we can best influence the commissioning of mental health services based on service user and carer feedbacks.”
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