Review of Providing Information and Advice to Carers
Department of Health – 8 August, 2012
The department has today published a review of the service arrangements for providing information and advice to carers.
Access to good information and advice is important in supporting carers to get the best from their own lives and assist them in getting the right help to maintain them in their caring role.
Carers Direct provides an on line information point for carers, as part of NHS Choices, and a telephone advice line through which they can gain access to individual advice.
The Review of Carers Direct information and advice looks at the arrangements for delivery of the service with a view to informing the fit within wider Departmental developments as well as changes in health and social care specifically.
The review found that the service met the initial objectives set for the improvement of advice and information available to carers. It also suggests a way forward towards ensuring a coherent, cost effective approach to services that is aligned with developing policy and delivers a quality service to carers.
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