Older people from across Kent had the chance to become emergency call handlers at the headquarters of a telecare provider.
Circle Housing Russet gave the people living in its nine sheltered accommodation schemes the chance to find out what actually happens if they press the telecare alarm button installed within their homes, reports 24dash.
Joyce Singer, one of the shadow staff, said: “We had a most interesting and enlightening afternoon which gave us an insight into what happens when a cord or button is used. The speed and efficiency was very good, ensuring the person making the call was getting the help they needed. I found it amazing that telecare is also giving freedom that is needed to people suffering from Alzheimer’s and enabling the family to get on with a less stressful life by giving them the knowledge of where the sufferer is.”
The day was run by Circle Housing Russet as part of National Customer Services Week to raise awareness of the benefits good customer service can bring.
Roy Morgan, Managing Director of Circle Housing Russet, said: “Staff at telecare technology providers such as Centra Pulse work throughout the day and night to support residents living in our sheltered housing schemes to stay living independently. That’s why we wanted to give residents like Joyce and Leslie the chance find out first-hand what the job involves and meet the inspirational people who make this vital service possible.”
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