Social housing landlord in Wales sees rise in digital payments
The largest social landlord in Wales has seen a rise in residents paying through digital payment channels.
RCT Homes has partnered with secure payment solutions provider allpay which allows its residents to pay through multiple payment options including cash, card and direct debit acceptance, reports 24dash.
Over the last year RCT Homes has received over £700,000 in rental income through online and mobile collection channels. This represents almost 60% of the value of payments it takes via debit and credit cards.
Currently the social landlord is conducting a big drive to promote digital inclusion for valleys communities through the ‘Do It’ project. As part of the programme, residents aged over 50 living in Rhondda Cynon Taff are now able to access free and dedicated services offering one to one training in technology.
RCT’s Head of Income Recovery, Paul Jones, said providing multiple payment channels was essential to provide convenience to residents and secure the group’s rental income.
He said: “Through allpay we can offer the widest range of payment options to our residents, allowing them to pay with a direct debit on a day that suits them, through the phone, on their mobile or over the internet. Promoting these payment channels and ensuring they are easy to access and use by our residents is a big part of our digital and financial inclusion strategy. Residents also have the ability to pay at any PayPoint or Post Office should they feel more comfortable budgeting in cash.”
Introduction The National Statement of Expectations for Supported Housing (NSE) was finally published on 20 October 2020, five years after the 2015 Comprehensive Spending Review suggested regulatory and oversight changes were needed, although in 2018 the government >>>
"Coventry Mind has recently worked through a programme of Housing Benefit optimisation with Support Solutions and in particular their specialist Danny Key. Throughout the whole process Danny demonstrated that he has excellent knowledge of the subject and was able to put forward a convincing case for the increase in funding to the Housing Benefit team. Coventry Mind has already and will continue to recommend Support Solutions and in particular this service to other organisations."
Steven Hill - Director of Central Services