After negotiations with housing professionals the government has agreed to include a specialist housing team within the universal credit service centre.
This team will provide a dedicated service for social landlords to contact to deal with housing specific issues, such as switching housing benefit payments back to landlords directly where a tenant is in arrears, reports Inside Housing.
External affairs manager at the National Housing Federation, Daniel Klemm, has called this move an “evolution”.
He said: “What’s happened previously that the universal credit service centre has had a generalist approach, but from now on you will be able to speak to a dedicated housing team which should make things a lot quicker and easier for housing associations. This is part of an ongoing process of working out the “nitty gritty” aspects of universal credit to ensure the system continually improves for claimants and landlords.”
Universal credit will combine a range of benefits into one single monthly payment. It has currently been hit by numerous delays and it may miss its 2017 target.
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