Strategic advice & funding for housing, care & support providers

Contact us now to discuss your requirements

    Universal Credit: without urgent changes the Government risks undermining its own reforms

    The Government’s arguments for welfare reform are well rehearsed. There is a fiscal case but also an economic and social one: too many people are only marginally better off in work, while the design of the system has trapped people in poverty and worklessness.


    Universal Credit, we are told, will fix these economic and social problems. However research published today, supported by the Joseph Rowntree Foundation, tells us that without urgent changes the Government risks undermining its own reforms.

    Universal Credit has the potential to address systemic problems in the benefit system that we have identified in previous research: complex claims processes, duplication of information, involvement of multiple agencies, a lack of transparency in what you get, and increased fraud and error.

    And yet, research shows, the detail of the changes with Universal Credit could undermine all of this:

    • It will be harder, for many people to claim than currently – with claimants required to apply online even though just 20% currently do so and just 40% of are ready and able.
    • Payment will be less frequent than now – with payments made monthly, even though we know that people on low incomes budget weekly and even daily.  For new claims, the first payment will be delayed to 37 or 38 days after the claim is submitted.
    • The payment will be made all at once, to a nominated head of household – rather than as now, allowing elements to be paid separately All of these changes will lead to increased risks of budgeting problems, debt, arrears and ultimately financial exclusion.

    All of these changes will lead to increased risks of budgeting problems, debt, arrears and ultimately financial exclusion.  In turn, they will make it less likely that some claimants will be ready to move back in to work.

    The Government is taking steps now to mitigate many of these risks and we welcome that work. It is testing new approaches to providing local support, it is exploring how families can be supported to budget and is developing a bureaucratic ‘exceptions’ process which will allow those most at risk to get paid differently.  

    But the one thing that the Government will not do is what seems the most straightforward: that is, pay Universal Credit fortnightly as now, allow people to claim it by telephone as now, and allow payments to be split within the family as now.

    If this doesn’t happen though, then our report makes a number of recommendations for how we can reduce the risks for those most likely to become more excluded under Universal Credit. In particular we want to see simple, efficient and accessible support for those who cannot manage their claims online; better financial support for claimants in managing the move to monthly payments; and more personalised and flexible face-to-face support to help people move back into work.

    Successive governments have had chequered histories in delivering major benefit reforms. In less than a year, we will start the biggest yet – affecting more than 10 million families nationwide. It’s not too late to get it right.

    Source: Joseph Rowntree Foundation



    October 30, 2012 by Support Solutions Categories: Universal Credit

    Latest Briefing

    Introduction The National Statement of Expectations for Supported Housing (NSE) was finally published on 20 October 2020, five years after the 2015 Comprehensive Spending Review suggested regulatory and oversight changes were needed, although in 2018 the government >>>


    Customer endorsement

    Revenue Optimisation

    "We really appreciate the work that Support Solutions did for Home Group in securing significant additional revenue for our supported housing schemes. This really will make a positive difference to the way in which we support our vulnerable tenants".

    Dave Coope - Home Group

    Quick Contact